Ronin Global Master FAQ & Knowledgebase
This document consolidates all frequently asked questions, standard operating instructions, and verified knowledgebase links from Ronin Global to support clients and internal AI bots.
💳 Billing & Wallet
➖ How to Top Up My Ads Account
Client reply: You can top up by logging into the Ronin Portal → Support Requests → Top Up Balance.
💰 How to Check Your Funds Left on Ad Accounts
Client reply: Go to https://app.roninglobal.io, search your ad account, and see budget listed (updated hourly).
💳 Funding Your Ronin Wallet
Client reply: You can add funds using bank transfers inside the Ronin app Wallet tab. For USDT wallet details please ask us and we will share via chat.
💼 What Are Our Fees and How Do They Work?
Client reply: We charge a monthly plan + platform top-up % based on ad platform. See pricing breakdown here:
🛠️ Account Setup & Access
🌍 How to Set or Change Your Account Timezone
Client reply: You can adapt your timezone directly Facebook.
🔐 How to Use the 2FA Key
Client reply: Visit your profile security settings to copy or generate your 2FA backup key.
👥 How to Create a New Profile Session
Client reply: Click "Create New Profile" in your profile dropdown to start a fresh session.
🆔 Your Client Code
Client reply: Your client code is visible under your Ronin profile. Use it when submitting support requests.
➖ Passwords & Security
Changing Your 2FA Code on Facebook
Client reply: Change 2FA via Facebook settings → Security & Login → Two-factor auth.
Changing Your Password on Facebook
Client reply: Go to Facebook settings → Security & Login → Change password.
Changing Your Password on Hotmail
Client reply: Use Microsoft’s password reset link: https://account.live.com/password/reset 🔗 https://help.roninglobal.io/en/articles/430903-changing-your-password-on-hotmail
📧 Changing Your Recovery Email
Client reply: Change your recovery email inside Ronin account security settings.
📧 Creating a New Recovery Email
Client reply: You can add a new recovery email in your Ronin Dashboard security settings.
📋 Membership & Support
🧾 How to Enroll in Membership
Client reply: Go to Membership tab in the Ronin app to pick a plan and enroll.
💬 How to Join Your Telegram Support Group
Client reply: Once onboarded, your invite link will be shared by your onboarding manager.
✉️ How to Change the Business Manager (BM) Email
Client reply: You can update BM contact email in Facebook → Business Settings → Business Info.
📊 Advertising & Accounts
❎ How to Request a New Agency Ads Account
Client reply: Use the Request Ads Account form inside the Ronin Dashboard.
🧠 Ronin Meta Self-Compliance Guide
Client reply: Review your Meta campaigns using this self-checklist for compliance.
📈 Case Studies
Client reply: See how other brands scaled with us here:
🤝 Referral Program
Client reply: Invite other clients and earn recurring rewards:
📚 General Support
❓ Full FAQ Archive
Client reply: View our full FAQ database here:
🔍 Advanced FAQ Topics & SOPs
(These are prewritten replies you can paste into Trengo or Slack to support clients fast.)
🔥 Ad Account Warm-up (Meta & Google)
Client reply: Start with brand-safe low budget campaigns ($10–20/day) such as traffic or engagement. Let them run for 24–48h without edits, then slowly increase budget 10–20% every few days. After a few successful campaigns, switch to conversion-based ads.
🧪 Rejected Ads SOP
Client reply: Don’t delete rejected ads. Instead: change image to something neutral (dog/cat), remove all copy, turn off the ad, hit publish, wait for approval, then delete. This keeps the account safe.
🛡️ Google Ad Certification Requirements
Client reply:
- GLP-1 offers: need LegitScript cert
- ACA/Health: need G2 cert
- Debt: follow this policy – https://support.google.com/adspolicy/answer/9520029
💸 Payment & Transfer Troubleshooting
Client reply: Always include transfer ref number + ClickUp wallet task ID. For delays, ask your bank for a UETR or MT103 tracking code so we can trace it.
🏛️ Meta Beneficiary + Payer Declarations (EU)
Client reply: In Meta’s EU form, set:
- Beneficiary = the brand the ad promotes
- Payer = who is funding the campaign (your business or Ronin) Tick “Beneficiary and payer are different” if needed.
🕵️♂️ Anti-Detect Browsers
Client reply: Use Incogniton, Multilogin, or AdsPower. Each session should have its own static residential proxy (like iproyal.com) and 2FA enabled for security.
⚠️ Domain Flagged in Google (Compromised Site)
Client reply: Confirm site is safe with dev team. Ask Shopify (if applicable) to confirm issue isn’t real. Send us email proof and site links—we’ll escalate if needed.
🧠 Scaling with AI Tools
Client reply: We recommend Revealbot, Madgicx, or AdEspresso to automate
optimization and scale faster.
optimization and scale faster.
📑 Ad Policies by Platform
Client reply: Full ad policy links here: